Committed to Keeping Your Personal Information Safe.

At Tribe, we believe privacy is a fundamental human right. That's why we will always be clear about what information we store and how it is used. Here you will find a quick list of information we collect, why we collect it and how it is used, information about Tribe terms, privacy and how we conform to industry standards.

Information we Collect

Your Safety

For safety and security, we use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.

Your Health

In order to provide support to Tribe members, you must be in good health. When accepting these terms and conditions, you confirm that you do not have any health issues that may prevent you from carrying out help requests from Tribe.


We enforce a strict policy to protect users against discrimination and harm. Any users found in breach of this policy and perform any action within Tribe that can be considered as a hate incident or hate crime will be excluded from the service and reported to the local authorities. To read more about hate incidents and hate crimes, visit Citizens Advice


Below you will find information regarding your data. Tribe is compliant with GDPR and meets the NHS Data Security & Protection toolkit standards.

Your Rights

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your Tribe account information by logging into your Tribe account. If you cannot fulfill your request using these tools, please email or contact us using the address below. We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.


Tribe is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to WCAG 2.1 Level AA and W3C conformance.


Tribe enables support providers and seekers to seamlessly handle payments. Tribe also allows local authorities and funding providers to provide funding to those who require financial help to receive support. Tribe facilitates payments through a third-party payment service called MangoPay. In addition to this, Tribe provides a facility to apply and pay for a DBS check, with these payments taken via Stripe.

Payments Terms and Conditions

By accepting Tribe terms of service, and when setting up a virtual wallet in your Tribe account you agree to the Terms and Conditions of use for MangoPay payment services.


These Terms, Conditions and Privacy set out important information regarding your rights and obligations, and the restrictions that may apply. Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website, mobile apps & portal (the "Service") operated by Tribe, The Howells Foundation & Bronze Software Labs ("us", "we", or "our").


At Tribe, we take the security and safety of our users as paramount and strive to make things clear and as informative as possible to help give you peace of mind.


Tribe, The Howells Foundation & Bronze Software Labs ("us", "we", or "our") operates the website, mobile apps & portal (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions above.


We reserve the right, at our sole discretion, to modify or replace our terms and policies at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms and policies taking effect. What constitutes a material change will be determined at our sole discretion.

You are advised to review this page periodically for any changes. Changes to this page are effective when they are posted.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact us

You can contact us by mail, email or the Tribe Resolution Centre located in the Tribe app

e-Innovation Centre, Priorslee, Telford, Shropshire. TF2 9FT