Support

Help is always available. Take a look through our frequently asked questions or ask us a new question that you need an answer for.

FAQs

Common questions about Tribe

How do I become a paid professional carer?
If you are already a professional carer, then you can carry on right where you left off. Newcomers will be required to complete initial adaptive training and volunteering opportunites to begin a career in paid care. Once you have completed volunteering opportunities in your community, have passed a DBS check and are enrolled in the adaptive training programme, you will start to receive paid opportunities.
Why is Tribe different to other platforms?
Tribe isn't like a Facebook group or a volunteering app. Think of it more like an Uber for care. Tribe will bring skilled community carers to national ‘dark patches’ where administrative costs are prohibitive or no care provision exists. We will drop the barriers to paid care work - People in rural and high inequality areas can receive industry recognised care skills with an opportunity for continuous training and development meaning that the person caring for you is fully qualified and able to meet your needs. Tribe will ultimately make your care experience more personal.
How many opportunities will there be?
It depends on the area in which you live. Tribe will only give you opportunities for your local community to help create a stronger and independent neighbourhood and so the opportunities are dependant on how many people require help around you.
Who employs me?
Care providers are essentially self-employed. Tribe is a facilitator of volunteering and paid opportunities. The roles Tribe will create and grow show the benefits of genuine self-employment: autonomy, choice of who to work with, flexibility, being able to develop consistent relationships with people and families and focusing on what people want. In these roles, more public and families’ own money goes directly into the front line and stays in the community.
How much can I get paid?
This depends on the type and amount of opportunities you are applying for in your community. The aim is to directly pay carers, and because you're self-employed', you should get paid more than you would than if you were working for a company as there are no rising cost pressures.
How quickly can I receive care?
As quickly as you need it. It takes just a minute to raise a job or care opportunity and is sent out to the community instantly. You choose who you want to receive help from and the time.
Who will be my care provider?
Who ever you choose. Tribe isn't a care company, it is a facilitator to those who need help and those who can help. You take your pick of the carers near to you and it is them who is your care provider.
Do I have to pay anything?
Yes and No. You can put out voluntary jobs and care opportunities, pay carers directly or use care package credits through your local council. Tribe is a free platform and so the only cost is for your personalised care and support.
What problem is Tribe trying to solve?
A national shortage of 90,000 carers. To upskill a carer, care companies incur a £3,500 training charge. Accelerated by Brexit, industry churn has now been increased to 33% which has made it impossible to train new carers fast enough. Training charges incurred by care companies are being passed on to local government with administration charges as high as 30% - This is a particularly big problem in rural areas and clearly the model is no longer sustainable. Preventative service withdrawal is also accelerating the industry crisis. Ultimately thousands of vulnerable and socially isolated people are going without help.
What evidence is there to indicate that Tribe is effective?
Council leaders are telling us ‘Micro Commissioning’ via Tribe is a tangible solution to their ‘collapsing’ adult social care provision. The business case produced by our pilot councils procurement is compelling. Although it highlights a £800k fiscal saving through administrative cost reduction, based on a projected 400 new carers, the largest risk identified was continuing with the current model - It has been proven internally current methods of care are not sustainable. Areas with no care provision are growing across the UK, loneliness and social isolation are now seen as chronic in rural areas. Established organization's Skills for Care, Community Catalysts, British Red Cross and senior civil servants have all backed our project for its impact to support socially isolated individuals using resources from their own community. Six additional councils and two CCG’s have contacted us directly to discuss deployment of Tribe within their region.
How much does Tribe cost?
Call us on +44(0)1952 288215 or email info@tribeproject.org to discuss our licence fees.
Is Tribe G-Cloud 10 approved?
Tribe has been accepted to the G-Cloud 10 government procurement framework as a ‘Social Action and Miro-commissioning’ solution.
How much does it cost to advertise services?
Nothing. It is completely free to add your services to Tribe.
Who will see my services?
Everyone who has access to the Tribe app on desktop and mobile. Your services are also automatically listed on third-party systems for local signposting, and shared with clinical professionals for referrals.
Why should I place my services on Tribe?
It's free, promotes your services across multiple signposting systems and provides you with the tools in order to grow your service to suit the needs of the community.
What equipment is required for virtual reality training?
Tribe will employ Virtual Reality ‘Cardboard kits’ sent to people through post who have signed up to become carers. You will then just need a smartphone and the Tribe app to start using immersive virtual reality simulations.
Why use virtual reality for training?
Tribe will use virtual reality immersive simulations to prepare carers for real situations they will likely face during their duties. Training care workers this way will mean individuals have a realistic understanding of the role and skills required without costing the care industry, whether creating a micro-enterprise or working for an established care provider.
What happens when my skill-set is outdated?
Adaptive training is all facilitated via a user friendly, multi-platform smartphone app, which generates tangible analytics as the individuals training progresses - this provides a way to facilitate continuous development in-line with current regulations and is constantly updated. You will always have the resources needed to keep up-to-date with the industry standard.
What is the cost of adaptive training?
To upskill a carer, care companies incur a £3,500 training charge. Accelerated by Brexit, industry churn has now been increased to 33% which has made it impossible to train new carers fast enough. Training charges incurred by care companies are being passed on to local government with administration charges as high as 30% - This is a particularly big problem in rural areas and clearly the model is no longer sustainable. Using Tribe, these costs can be avoided.
Will I gain any qualifications?
When using adaptive training, you will have the opportunity to gain industry recognized qualifications by completing the available courses.

Contact us

You can contact us by mail, email or telephone

e-Innovation Centre, Priorslee, Telford, Shropshire. TF2 9FT

+44(0)1952 288215

info@tribeproject.org