Supporting library customers to research their family history using online, microfilm and paper-based resources; either on a pre-booked or drop-in basis. Tasks Helping customers with their family history research using online, microfilm and paper-based resources Helping customers develop their own research skills Skills and experience Friendly and patient with the ability to be sensitive to the issues raised when researching family history Excellent interpersonal and communication skills An interest and knowledge in various family history sites including Ancestry and Find My Past Ability to use computers and the Internet competently Good overview of family history, not just websites but an understanding of the other resources available Understanding of current issues in family history – being aware of new developments Reliable and punctual timekeeping Some experience working with the public an advantage Other information We will train you The minimum age for this role is 18 years