What will you do? complete an introduction to Citizens Advice and training for your role help with the day to day running of the Citizens Advice service reception duties – taking messages off the Call & Ring Back line welcoming our clients and getting them prepared for their appointments. answer the telephone, reply to emails and post type up letters and read through documents checking for mistakes print, scan and file documents update spreadsheets and databases What’s in it for you? gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team build your confidence and enjoy the camaraderie of a friendly team working together for the local community increase your employability – many of our volunteers go on to paid roles contribute to the smooth running of the advice service which makes a real difference to people’s lives work with a range of different people, independently and in a team. And we’ll reimburse expenses too.